Reviews
I previously wrote a negative review based on the the lack of attention to an emergency call I made the night that we had a major breaker box incident, when a 20amp breaker arced and exploded in the middle of the night.
I was, as you'd imagine, somewhat traumatized by the idea that we were one tripped breaker away from having our house burn down.
Turns out - The after hours answering service gave the order to the wrong dept and as soon as it was realized, Matt Bibb and his tech, Nolan called and offered to come immediately…since we hadn't found anyone willing to do ANYTHING except try to gouge us for "emergency" service…we agreed.
Nolan couldn't have been more adept, kind and understanding of our issue and in the end, replaced the entire breaker board and the 100 amp whole home breaker to make us safe and secure & he did it in less than a full work day.
I can't find my previous review to delete it - but please know this. I would go back to and intend to switch all my electrical and HVAC work to Covenant and they should know that they've more than earned my highest recommendation and a customer for life!!
Covenant is a wonderful company. Recently my mother's HVAC unit stopped working. I called Covenant to have the unit serviced. The technician was immediately dispatched. The unit was 20 years old and it turned out it was time for a new one. Covenant immediately sent the cost for possible repair and a quote for a new unit. We decided to go with the new unit. Covenant called and texted updates on the schedule, arrival time of the tech, the installation date, and arrival of the tech for the installation along the way. I loved the level of communication since I was handling everything, but was traveling.
I recommend Covenant for your service, or new installation needs. It is a wonderful company that has awesome customer service. Call them for all your HVAC needs.
My first experience with Covenant Heating and Cooling. I picked this company because of the great reviews and much searching on the internet and reading what they have to say on the website. Maintenance was scheduled for a time slot of 8:00 am to 10:00 am. Alec Brown pulled into my driveway at 8:01 am. He was very friendly and professional. He explained everything and in just a few minutes he was finished. What a pleasure to deal with a company with their attitude about how to run a business and treat people the way they would want to be treated. Looking forward to a long relationship.
We have used Covenant Heating and Cooling multiple times throughout the past 2 years. They are on time, talk you through their process and steps needed to repair your heating and cooling. We have appreciated their quality work, advice, and professionalism that comes with each visit!
Just so very thankful for all the professional and compassionate service I just received from Brandon and the rest of the Covenant family! Thank you so much for the fast response on getting me a fast appointment and the prompt response on fixing my Ac and on a Sunday???????????? will be a life long Customer, Again thank Brandon Hinson for everything!!!
Technician was professional, prompt and knowledgeable. I couldn't have asked for better service; quick, on time and completed service in one visit. Covenant responds to their clients as top priority!
They were early, which was great, since our air unit was on the blink and it's 98degrees! Prompt, friendly, did the job quickly!
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